Mears undertake more than 500,000 work orders per annum, whilst customers remain in their homes.  All trades are covered, typically using directly employed operatives to ensure excellent levels of customer satisfaction.

The objective on all partnered responsive contracts is to deliver a 'right first time' service that:

• Minimises disruption to tenants
• Moves the workload from 'emergency' categories to a planned preventative approach
• Significantly reduces the direct service cost.