The Service we offer:

Customer Care is at the heart of our business. It is central to any decisions we make as a business and is the key driver in the company’s business plan.

We are committed to providing you with an excellent customer service and this commitment is demonstrated by the investment that has been made to incorporate a Customer Care Manager in every branch. The Customer Care Manager is dedicated to customer requirements, ensuring that our customer needs are heard and responded to at all times.

Every day our people support tenants and clients by:

• Maintaining, improving and managing homes, buildings and communities
• Carrying out planned programmes of decent homes improvements
• Fixing damage and responding to other urgent tenant needs through day to day response maintenance.

Our work is based on Improving Homes, Improving Neighbourhoods, Improving Lives. This is important to us because it underlines the significant contributions we make to improving people’s quality of life.

How do we do it?

We listen carefully to the needs of our customers. We work hard to provide truly excellent services that make a real difference and we constantly strive to find better ways to improve our service to you.

Mears is closely linked with tenant groups and organisations wherever we serve the community. We work closely with these groups, meeting on a regular basis to ensure the service we deliver is the right service for the specific community we are working in.