Mears today employs over 20,000 people in every region of the UK. In partnership with our social housing clients, we maintain, repair and upgrade the homes of hundreds of thousands of people in communities from remote rural villages to large inner-city estates. Our care teams provide support to around 30,000 people a year, enabling older and disabled people to continue living in their own homes. We focus on long-term outcomes for people rather than short-term solutions and invest in innovations that make a positive impact on people’s quality of life and on their communities social, economical and environmental well-being.
Mears’ vision is to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. Our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
- We value our customers and communities, putting the needs of our customers at the heart of everything we do.
- We value teamwork, supporting each other, sharing ideas and never excluding others.
- We value personal responsibility, setting and achieving consistently high standards in our work and our conduct and never adopting a negative attitude.
- We value innovation, being inventive in our approach and never allowing conventional thinking or bureaucracy to get in the way.
Customer Service Excellence
Mears is a current holder of the Customer Service Excellence ® standard. This independent government accreditation is in recognition of Mears’ commitment to customer focussed service delivery and striving for improvement in all areas of business.