CSR Goals

Goal 1	To improve the lives of people living within our communities
Target	Undertake community initiatives in every community where we work To help through “hands on” support from Mears staff (50% + participation) To help residents to help themselves (resident engagement in 30% of projects undertaken) To develop stronger working links with our clients (client engagement in 30% of projects undertaken) Evaluate 100% of projects undertaken

Goal 2

To reduce prejudice and improve understanding of differences within our diverse communities

Target

Undertake community initiatives in every community where we work, which bring together different parts of the community
Customer satisfaction of 90%+ amongst all key community groups
Ethnicity of Mears employees to match the demographics of where we are working
Percentage of women in Mears management positions to grow each year for the next 5 years
To grow the percentage of female operatives each year for the next 5 years
No valid discrimination cases
Evaluate 100% of projects undertaken

Goal 3	To provide skills development and career opportunities to those needing them the most
Target	Undertake community initiatives in every community where we work, which increase opportunities for local people to develop new skills Measure the number of Mears employees that live within the communities where we work by July 2009 Set and meet target for every branch offering work placements Set and meet target for every branch offering apprentice/trainee placements Set and meet target for every branch offering resident training days Evaluate 100% of projects undertaken
Goal 4	To be a positive contributor to the environment
Target	Undertake community initiatives in every community where we work, which improve local environmental quality Continue to develop awareness of Getting Greener Campaign with one Eco Champion active in every branch Achieve recycling levels of 80% Achieve greater accuracy in measuring our carbon footprint by the end of 2009 Determine and implement effective carbon reduction strategies by July 2009 After reduction, offset our carbon emissions Improve the energy efficiency of homes in every community that we work in Ensure that we continue to source 100% of FSC approved timber from our preferred suppliers Reduce the impact of our fleet by re-evaluating the types of vehicles used by staff and reducing mileage Evaluate 100% of projects undertaken

Mears Group PLC