Mears Care, who provide home care and support services to over 500 people living in Norwich have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 138 care workers providing care services to people of all ages and abilities including; supported living, home care and helping people get home from hospital. CQC judged the team on four areas; meeting nutritional needs, management of medicines, supporting workers and complaints. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service with one person stating; “I have bacon and eggs or bacon and tomatoes for my breakfast which I love and the staff cook well.” Another person said, “I have no complaints about the way the girls help me with my meal and they always clean up after they have finished.”
Mandi Blake, Manager of Mears Norwich said; ”the team work really hard to provide the best possible care and support. We are delighted that the CQC has recognised what we do and has awarded us top marks.”