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ROUND THE CLOCK
Mears 24-hour Customer Service Centre provides residents with a unique and efficient reporting service.
Residents can report routine or emergency repairs, 24 hours/day, seven days/week, 365 days/year.
Centre staff are trained to a high level of technical and customer care-services knowledge and are able to deal with calls from different types of contract and understand the different contractual obligations and repair policies in place.
This service is a pilot for tenants to log a repair on the internet. If you would like to use this service for your property, then please send an email to info@mearsgroup.co.uk with your contact details, including your landlords name and we'll do our best to accommodate your request.