Mears provides rapid response and planned maintenance services to local authorities and Registered Social Landlords, delivering in excess of 6,000 repairs every day to a portfolio of over 1,000,000 homes nationwide.

Mears has partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations. We tailor our service offering to meet the strategic aims of each individual client to achieve a service that demonstrates:

  • Value for money
  • Exceptional levels of customer service
  • Continuous improvement
  • A commitment to community development

Each partnering arrangement is delivered by a dedicated local team. This team is focused on the needs of one client and is headed by a Partnering Manager.

We provide full transparency in our operations in both financial and performance sectors. Our in-house developed IT contract management system interfaces with our clients’ software.

We are always looking to create resourceful forms of support for our clients and residents. Initiatives such as the Mears Home MOT and the Imprest Van Stock System are examples where creative and logical thinking has led to improved services with cost savings for our clients.

This best in class service is a direct result of our best in class training. We recognise our staff as our single biggest asset and that is why Mears employees are among the most skilled in their relevant job areas.

Repairs and Maintenance Services

RESPONSIVE REPAIRS

Mears was established to provide repairs and maintenance services to housing associations and local authorities. We take a proactive approach to what is essentially a reactive service by moving workload from ‘emergency’ categories to a planned preventative approach and aiming to deliver a first time fix by as far as possible, ensuring we have the right van stocks and trained and available staff.

We make the most of every visit to a property carrying out ‘health checks’ on the most likely areas of failure to reduce the number of future call outs.

GAS SERVICES

Mears provides a top-rated 3 star gas service and repair solutions. We are acutely aware of the importance of achieving high access compliance levels and have developed innovative solutions to support this including robust appointments systems, linking gas servicing to building repairs and developing solutions for hard to access properties.

VOIDS

Mears understands the pressure on social landlords to reduce key to key time. Our dedicated Voids Teams have the expertise to ensure that properties are clean, safe and tenant ready as quickly as possible. Tenant representatives spot check our work to ensure that we maintain consistently high standards.

PUBLIC BUILDINGS

Mears offers a holistic approach for public buildings that includes maintenance, repairs, capital works and energy investment solutions.  With a wealth of experience covering schools, swimming pools, leisure centres, libraries and hospitals, we work with our clients to ensure that disruption is kept to a minimum. Our public buildings teams can work out of hours or during low peak times. With an industry leading Health and Safety record, clients can be confident in the knowledge that public safety is our number one priority.

ESTATE CLEANING

Mears provides a full range of estate cleaning services to both the public and private sector. Our fully trained estate cleaning teams are set up to deliver services to buildings and the surrounding environment on both a regular planned basis and on a mobile reactive basis. This enables us to deal with specific situations and emergencies and maintain a clean and safe environment.

GROUNDS MAINTENANCE

Mears has one of the country’s most experienced specialist grounds maintenance teams with a wealth of experience in large scale contracts backed up by a dedicated plant department. Whether it is cutting grass on a housing estate or an airfield, maintaining the hedges and borders of a sheltered housing scheme or tending to some of the most beautiful gardens in the country, you can rely on the Mears team of trained experts. Our specialist team also cover hard landscaping, soft landscaping and arboriculture.