About

Mears is responsible for undertaking repairs and maintenance on 41,000 of Birmingham City Council’s properties. Mears also brings void properties up to a good standard before new tenants move in. The company is also responsible for Gas Servicing, Gas Breakdown and Gas Installs.

Services

  • Responsive Repairs
  • Voids
  • Gas Servicing
  • Gas Breakdown
  • Gas Installs

Contact us

Contact the office:

Phil Ross, Branch Manager
150 – 152 Kings Road
Tysley
Birmingham
B11 2AP

Opening hours: 8:00am – 5:00pm

Email Mears (Birmingham)
Gas Central Call 0800 028 8068
Birmingham Switchboard 0121 765 3220

Option 1 – Annual Gas service
Option 2 – Servicing
Option 3 – Building repairs
Option 4 – Any other enquiry

Gas South (ex Morrison) 0800 999 2960

Working in partnership

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Quality and timeliness

Download Mears’ promises on quality and timeliness
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Mears service commitment to you

In order to raise a repair you can log directly onto the Birmingham City Council website. Click opposite and select ‘non urgent repair’ then complete the form and submit..

Report a Repair

Repairs Online

Serving Our Community projects

The branch undertook a collection for Sparkhill Foodbank. The Foodbank provides emergency supplied to vulnerable people in financial hardship. Operatives installed a new central heating system in Reaside Community Centre in Rubery..

Birmingham Business Charter for Social Responsibility

Birmingham Business Charter

Mears Birmingham was awarded the Birmingham Business Charter for Social Responsibility from Birmingham City Council at a ceremony on 3 November 2014. The award was presented by Councillor Stacey, Cabinet Member for Commissioning, Contracting and Improvement, at the Birmingham Council House

The Birmingham Business Charter for Social Responsibility is a set of guiding principles to which Birmingham City Council adheres to and to which it invites its contracted suppliers such as Mears to adopt. The award is in recognition of Mears’ action plan to boost the local economy through support to the local supply chain, creation of job opportunities and ensuring employees are paid a fair wage.

Award 1The principles of the charter that Mears commits to are:

•    Local Employment
•    Buy Birmingham First
•    Partners in Communities
•    Good Employer
•    Green and Sustainable
•    Ethical Procurement.

Service Excellence Awards 2014

Phil Ross, Mears Birmingham Branch Manager; Joan Goodwin, Chairman, Performance Monitoring Group and Gavin Scott, Mears Regional Director.  (L-R)
Phil Ross, Mears Birmingham Branch Manager; Joan Goodwin, Chairman, Performance Monitoring Group and Gavin Scott, Mears Regional Director. (L-R)

Birmingham City Housing Liaison Board, the Performance Monitoring Group, awarded Mears three awards at its annual Service Excellence Awards in September 2014. For the second time, Mears was presented with a Platinum Award, the highest available for Responsive Repairs and Voids. Mears is the only contractor to have won a Platinum Award.

Mears was also presented with a Gold Award for Central Gas and a Silver Award for South Gas.

Joan Goodwin, Housing Liaison Board Chairman, presented the team with the awards and  congratulating them saying: “You’ve turned the contract around – well done”.

Awards

Platinum Award photo 2013In 2013 Mears Birmingham won the Platinum Award for Service Excellence Responsive Repairs following winning three years of winning consecutive gold awards. In 2013 the central gas contract won the Gold Award for Service Excellence after previously winning two Silver Awards. Click on the links below to view the certificates:

Customer Service Satisfaction

2015Jobs CompletedResponse: Overall SatisfactionComplaintsPositive Compliments
January2961100%170
February3173100%40
March347476%130
April2899100%70
May3070100%164
June3409100%96
July377299%221

Mears focuses on a range of key performance indicators to assess our repairs and maintenance performance. Our customer satisfaction excellence target is set at 85% and this ensures that the Group targets its resources around its customers if we fall under this target any time throughout the year.

Compliment of the month

“I reported a repair at 8:20am and the engineer was here at 8:50am. The engineer and the work was excellent and carried out with minimal fuss and disturbance. He cleared up all the mess and even went as far as mopping up water that had leaked out.”
``At Birmingham City Council Housing Liaison Board’s House to Home project, Mears gave a DIY demonstration to new tenants on DIY Boards. He provided simple hints and tips for carrying out minor home repairs. The organiser said: “Your operative Matt was absolutely excellent.”
“The workmen were very polite and helpful and made my daughter feel safe in her home. The men can come at any time to fix anything, there should be more people like them around. Thank you. ”
“A job well done, very polite and helpful, an excellent job.”
“Thank you for fitting a new shower when my old one broke. The contractor was extremely helpful, polite and went out of his way to help install my shower. When he heard that delivery would take two days, he went to pick it up and fit it on the same day . This was really helpful as I am disabled; what a pleasant attitude.”

Actions against complaints

An investigation into the increased number of complaints in May 2014 established that this was directly linked to the increased number of overdue jobs. The main reasons for this were:

A national shortage of fence panels and fixings primarily due to insufficient raw material availability, caused by the unusual series of five major storm periods since November 2013. This led to high demand for replacement fence panels and has meant that stocks of these items have diminished and had not been replaced as quickly as we would like.