Mears provides rapid response and planned maintenance services to local authorities and Registered Social Landlords, delivering in excess of 6,000 repairs every day to a portfolio of over 1,000,000 homes nationwide.
Mears has partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations. We tailor our service offering to meet the strategic aims of each individual client to achieve a service that demonstrates:
- Value for money
- Exceptional levels of customer service
- Continuous improvement
- A commitment to community development
Each partnering arrangement is delivered by a dedicated local team. This team is focused on the needs of one client and is headed by a Partnering Manager.
We provide full transparency in our operations in both financial and performance sectors. Our in-house developed IT contract management system interfaces with our clients’ software.
We are always looking to create resourceful forms of support for our clients and residents. Initiatives such as the Mears Home MOT and the Imprest Van Stock System are examples where creative and logical thinking has led to improved services with cost savings for our clients.
This best in class service is a direct result of our best in class training. We recognise our staff as our single biggest asset and that is why Mears employees are among the most skilled in their relevant job areas.