Customer Satisfaction

Customer satisfaction is very important to us at Mears and indicates how we are performing as a business.

We're here to help and answer any questions you might have. We look forward to hearing from you.

You can contact us in a variety of ways:

Social Media

Contact us using our social media channels to provide feedback on our service:





To send your feedback via email, send your email to

Call Us

To provide feedback directly to your local branch, use our Find a Branch tool to get the contact details for your local branch.


You can write to us at the following address:

Mears Group PLC

Montpellier Court,

Gloucester Business Park,




Getting involved

Help us to shape our business and the way in which we carry out our work by becoming involved with ‘Your Voice’, our Customer Involvement Strategy. Your Voice aims to drive action from insight and advance service standards for Mears customers, whoever they are, wherever they live and whatever their circumstances.  This is done through customer-led scrutiny, challenge and support of Mears’ improvement plans and performance.

For more information, visit our Your Voice page.