Blogs

It’s the final day of #NationalCustomerServiceWeek and today focuses on Recognising Customer Service Heroes.

 Regional Director of Care, Trina Oliver shares her thoughts ahead World Mental Health Day on 10th October 2021.

Day Four of #NationalCustomerServiceWeek focuses on Effective Strategy and Focused Leadership. At Mears, we understand customer service should be a boardroom priority and as part of our 2025 strategy, the board have committed to ensuring we deliver the highest levels of customer service.

We are halfway through #NationalCustomerServiceWeek and today focuses on Essential Customer Service – Skills and Capabilities. At Mears, we believe in inspiring and empowering our colleagues to deliver and be proud of customer experience, sharing and celebrating our success and ensure we are providing the relevant skills and training our teams deserve.

Day two of #NationalCustomerServiceWeek and today focuses on Celebrating Service with Respect. With nearly 80% of the UK’s workforce working in customer-facing roles, mounting abuse is affecting colleagues across every sector.