The extreme snowy conditions brought out the best in Mears, as teams across the country battled the elements to keep services running.
Colleagues went the extra mile – literally, in many cases – to ensure the safety of our tenants and service users, truly putting customers at the heart of our service.
Take for example our Care team in Galashiels, Scotland, who abandoned their cars and walked through the deep snow to get to all their service users. Support worker Erlend Hindmarch even used his own 4x4 to get care workers to remote areas and return them home safely again.
At the other end of the country in Kent, Housing operative Mark Soave helped a woman stranded in a snow drift, and Operatives Les Marley and Adam Govey rescued a resident while gritting pathways who had fallen and injured himself in the snow.
In Cambridgeshire, our team at Nichols Court extra care scheme walked to work to ensure all shifts were covered. As one team member said: “Care always comes first, regardless of the weather!”
Careworker Claire Allen from our Peterborough branch, despite having no heating and hot water at home herself, also battled through the snow on foot to make her visits and also made several extra visits to ensure vulnerable service users were safe and well.
In Kingsteignton, Devon, our brokering team handled 43 care providers as well as our own care workers to ensure that services kept running normally despite the challenging conditions.
There were many other outstanding stories to go with numerous messages of appreciation from customers and clients for exceptional service delivery despite the extreme weather – well done to everyone involved.