Mears Care, which provide home care and support services to over 160 people living in Doncaster have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 75 care workers providing care services to people of all ages and abilities including; supported living, home care and helping people get home from hospital. CQC judged the team on five areas; care and welfare of people who use services, consent to care and treatment, complaints, assessing and monitoring the quality of service provision and cooperating with other providers. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service and relatives with people saying they thought staff were polite and had a good understanding of their support needs. One person stated; "I know one day I may have to go into a care home but with the help of Mears' carers I am able to manage at home." Another commented, "The carers are fantastic. They are kind and always explain everything to me. "When I go to the hospital they check my transport, come in that bit early to make sure I am dressed and ready. If I don't feel well they ring the hospital and let them know. They are marvellous."
Helen Cooke, Manager of Mears Doncaster said; ''I am delighted with the recent CQC Inspection Report, it is a reflection of the hard work and commitment shown by the team who help many local people remain independent".