Responsive Repairs

We carry out over 6,000 repairs each day across the UK. Find out what happens when you book your appointment and what you can expect from us on the day.

What to expect during your repair appointment

Our teams of skilled operatives carry out over 6,000 responsive repairs each day across the UK.  These jobs can be wide ranging and can take from 10 minutes to a whole day to complete.

We work to an appointment system and you will have been given a date and time slot for your repair. We operate a text messaging service for customers with a mobile telephone number registered on our system.  This will send a text reminder the day before the appointment and a further text to advise you when the operative is on his/her way to you.


We are using technology to help make the way customers interact with us even safer when sorting a repair. The latest improvement means that you can interact with us throughout the life of the repair to let us know of any specific needs. Customers will be able to update us of any changes and communicate with our operative. This means we can provide piece of mind about when we will be visiting so customers can anticipate our arrival.

For added security, MCMLive will show the operative’s name and picture which can be matched with the electronic ID badge on arrival.

The system allows for customer to unsubscribe from this service if they choose.

*Please note that this service is not available to everyone and is dependent on your landlord.