Case Studies

University of Cambridge

Mears and University of Cambridge; education at the heart of the community

The NWCD includes the following built assets:

  • 1,500 key worker homes for University staff and visitors
  • 1,500 market homes for private sale
  • 2,000 student rooms
  • 100,000 m2 of commercial and academic research space
  • Hotel
  • Primary school and nursery
  • Food store and other small retail units
  • Community centre
  • Senior care accommodation

Nature of the Service

  • Onsite 24/7 365 CAFM Helpdesk service
  • Planned preventative maintenance to ensure compliance
  • Estates and building maintenance (inc utilities monitoring, HVAC, L8 and water management, BMS, M&E and fabric, solar PV, district heating)
  • Cleaning services (inc washroom services, internal and external glazing, feminine hygiene, deep cleaning, kitchens and catering equipment)
  • Grounds maintenance (hard and soft, including specialist pitch maintenance)
  • Car parking services (inc. traffic management and parking enforcement)
  • Waste management (including underground bins with fill monitoring systems)
  • Pest control
  • Portering, mail room services and concierge

Our staffing structure focuses on providing a multi-skilled trade team across both hard and soft services. We upskill certain members of our Soft FM team to enable them to carry out statutory testing (i.e. water temperature tests).