University of Cambridge

High-profile Facilities Management in partnership with the University of Cambridge.

Contract synopsis

Mears deliver a total facilities management service for the University of Cambridge’s North West Development. This is a significant contract within one of the most high-profile academic developments in the United Kingdom.

This total facilities management contract includes reactive mechanical and electrical and fabric repairs, planned preventative maintenance (PPM), water services, gas, lift maintenance, cleaning, asset and lifecycle management, grounds maintenance, security, and car park monitoring.

What did we do?

The North West Cambridge Development (NWCD) was still under construction on contract award in 2016, with Mears providing a phased mobilisation and scaling of our workforce as areas of the site reached completion up to 2018. The NWCD includes the following built assets:

  • 1,500 key worker homes for University staff and visitors
  • 1,500 market homes for private sale
  • 100,000 m2 of commercial and academic research space
  • Hotel
  • Primary school and nursery
  • Food store and other small retail units e Senior care accommodation
  • Community centre
  • Sports pitch and up to 60 hectares of public open space

As part of our service, Mears deliver the following services across the development:

  • Onsite 24/7 helpdesk
  • Computed Aided Facilities Management (CAFM) System MCM:FM which manages both planned and reactive workflow throughout the site
  • Estates and building maintenance e Cleaning services
  • Grounds maintenance
  • Car parking services
  • Waste management
  • Pest control

What were the outcomes?

As a new build site, the facilities were built as Building Information Modelling (BIM) compliant projects, with asset data available to Mears via COBie, a Construction Operations Building Information Exchange. This allowed Mears to develop planned preventative maintenance plans based upon actual asset data and streamline how data is managed within the contract. Across the estate Mears delivered a planned, preventative maintenance regime which focused on the continual review and maintenance of assets. The key benefits of this approach include:

  • Reduced volume of reactive repairs
  • Greater availability of assets throughout the estate
  • Planned downtime for maintenance/planned replacement of assets
  • More accurate budget management

This is a flagship development for Mears and the University, as it is an exemplar sustainable development with all homes achieving the Code for Sustainable Homes Level 5. All non-domestic buildings also achieved a Building Research Establishment Environmental Assessment Method (BREEAM) Excellent rating.