Local government
We partner with Local Authorities and housing associations across the UK.
A trusted partner
We are experts in delivering housing repairs and maintenance.
Our end-to-end compliance offer covers every stage of property safety and regulatory requirements, giving clients confidence that properties consistently meet the highest standards, ensuring residents live in safe, well maintained homes.
Combining our market leading technology with a people centric approach, we help to improve the lives of residents across the UK. We also create opportunities to give back to local communities through our volunteering and charitable activities.
Why choose Mears?
We have a clear vision to be the leading provider to the affordable housing market in the UK, combining operational expertise with a strong social purpose. Here are six key reasons why clients across the UK choose to work with us:
Trusted public sector partner
With over 30 years of experience, we are a proven delivery partner to local authorities, central government and housing providers across the UK.
End-to-end integrated services
From housing maintenance and management to care services, we provide fully integrated support tailored to our clients needs.
National reach with a strong local focus
Operating across the UK, we combine national capability with local knowledge to deliver services that reflect community priorities.
A people centric approach
We will always put people first, whether residents, clients, or our own team, people are at the heart of everything we do. We focus on dignity, service quality, and long-term relationships.
Strong commitment to social value
We create measurable social impact, from local job creation and apprenticeships to community investment and sustainability initiatives.
Reliable and safe solutions
We meet the highest standards of safety, compliance, and governance, giving our clients confidence in every contract we deliver.
Case Studies
Local Government
Our Asset Intelligence Model in action
As part of our Total Asset Management approach, we analysed 1.6 million Schedule of Rates (SOR) codes, 836,000 repairs and 149,000 components across 35,000 properties. Our Asset Intelligence Model combines stock condition and live repairs data to identify where housing providers can target capital investment for the greatest impact. Overview We analysed asset and repairs data across 35,000 properties, to combine recorded stock condition with live repairs data to create a richer view of asset condition, performance and potential investment need. The challenge Most capital investment decisions are driven by stock condition data. Meanwhile, thousands of repairs transactions are generated every day but rarely influence strategic investment decisions. While stock condition data provides the foundation for investment planning, much of it originates from point in time surveys which can continue to inform investment decisions for years. During that time, assets continue to deteriorate, fail, be repaired and change without those changes always being recorded in the condition record. Repairs data provides a continuous source of evidence about how those same assets are actually performing. Our Asset Intelligence Model brings these two views together, allowing recorded condition to be validated and challenged against real world performance. What our Asset Intelligence Model has uncovered Hidden investment need: Assets appearing but generate excessive repairs, highlighting potential deterioration or investment need that may not be visible from condition data alone. Investment priorities: Components where both condition and repairs data indicate urgent need, providing stronger evidence to prioritisation. Deferrable investment: Assets approaching renewal but performing well in practice, providing evidence to challenge assumptions around remaining life and planned investment. Data quality improvements: Discrepancies between repairs activity and recorded asset information, helping identify where condition records warrant validation and enabling stock condition survey activity to be targeted more effectively. Confidence in existing data and plans: Where recorded condition and repairs performance align, the model provides additional confidence in the underlying data and the investment decisions being made from it. Future cost reduction: Opportunities to replace recurring repair demand with targeted capital interventions, focusing investment on assets generating disproportional operational demand. What this means for housing providers By combining stock condition data with repairs intelligence, our Asset Intelligence Model allows housing providers to prioritise investment where evidence is strongest and in return, improve return on capital expenditure. Our model not only identifies opportunities to reduce recurring responsive repairs demand; it also provides evidence to validate asset data, challenge assumptions around replacement cycles and target further stock condition activity where uncertainty is greatest. Key findings Repairs demand is highly concentrated round 5% of assets typically accounted for more than 25% of repairs demand at a component level. Existing condition data is often supported by real world performance for the majority of components analysed, repairs behaviour broadly aligned with recorded condition, providing additional confidence in the data and existing investment plans. Some components are performing better than their records suggest identifying opportunities to validate condition and potentially review or defer planned investment. Others show signs of hidden investment need unusually high repairs demand can identify assets warranting investigation even where recorded condition suggests otherwise. The model provides a clear focus for further investigation rather than surveying or reviewing assets indiscriminately, our Asset Intelligence Model can be used to target validation and stock condition activity where the evidence indicates it will add most value. DOWNLOAD THE CASE STUDY
Healthy Planet
Local Government
Housing Maintenance
SHDF Wave 2 Thanet: Revitalising high-rise living through sustainable retrofit
Contract overview Mears has been awarded the Social Housing Decarbonisation Fund (SHDF) Wave 2 contract, working in partnership with Thanet District Council, for the retrofit of five high-rise buildings in Thanet, with a contract value of £42 million. The project, which spans 24 months, involves major improvements to Kennedy House, Trove Court, Staner Court, Harbour Towers, and Invicta House. Scope of works The retrofit programme focuses on improving energy efficiency, fire safety and living standards which includes: Replacement of balcony doors, windows and communal glazing to enhance insulation and safety Upgrading storage heaters and improving ventilation systems to increase energy efficiency and air quality Removal and replacement of external cladding to meet current safety standards, funded by the Building Safety Grant Fire safety upgrades, including new communal and flat entrance fire doors and enhanced fire-stopping measures Improvements to balconies and redecoration of internal communal areas Outcomes and impact The project focused on significantly improving building safety and energy performance while enhancing resident comfort. SHDF funding supports windows, doors and ventilation upgrades, while the Building Safety Grant funds cladding remediation. Kennedy House and Trove Court have achieved an excellent 43/45 CCS (Considerate Constructors Scheme), reflecting high standards of quality, safety and environmental management. Mears has also donated 25 winter warmer packs to RISE. The Thanet RISE Project is a partnership between Thanet District Council, Serveco, Forward Trust, Invicta Health Care and DWP, forming a multi-agency team to work with those who are rough sleeping and most in need of support. Resident Feedback (Harbour Towers): “I wanted to take the time to compliment the work being done at Harbour Towers. The site team has been very professional and tidy. Despite the bad weather, they’ve made great progress, and the work is being carried out with minimal disruption to the area. I’m really impressed with how hard-working and efficient the team has been given the challenges of the tight building footprint. ”
Healthy Planet
Local Government
Housing Maintenance
SHDF Wave 2.2: Delivering energy-efficient homes in Thurrock
Contract overview Mears Group was awarded the £10.5m Social Housing Decarbonisation Fund (SHDF) Wave 2.2 retrofit contract in Thurrock to upgrade 181 homes between August 2025 and May 2026. Scope of works The retrofit programme is designed to improve energy performance, comfort and sustainability. Key upgrades include: External wall insulation to reduce heat loss and lower energy bills Facade repairs to strengthen and enhance the appearance of homes Loft insulation to improve thermal efficiency Upgraded ventilation systems to support healthier indoor air quality Replacement of windows and doors with modern, energy-efficient units Installation of LED lighting to cut energy use and carbon emissions Outcomes and impact Residents reported warmer, more comfortable homes and reduced heating costs. The project has achieved an excellent 44/45 customer care score (CCS) score, reflecting high standards of safety, quality and community engagement. Alongside physical improvements, the project has delivered strong social value by refurbishing the Flowers Community Hall kitchen, installing a community defibrillator, donating 20 winter warmer packs to Friends of Essex Homeless Charity, and redecorating two community centres to create more welcoming local spaces. Maltings resident commented: "I’ve noticed a huge difference in the warmth of my home since the retrofit works were completed. It’s much cosier now, and I no longer need to keep the heating on all the time." Foxglove resident said: "The upgrades to my windows and insulation have made such a positive difference. It’s so much warmer, and I’m already seeing a reduction in my heating bills." Orchard resident added: "I can’t believe how much warmer my home is now! The team were incredibly friendly and professional throughout, and the work was completed with minimal disruption."