Housing Maintenance

Specialists at maintaining the quality of your housing portfolio with our housing maintenance solutions.

With 30 years of delivering market-leading repairs, refurbishment, fire safety and building maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide. 

We provide tailored rapid-response and planned maintenance services to meet the needs of over 70 local authorities, Arm’s Length Management Organisations and Housing Associations partners. By focusing on what matters most to them, we deliver an exceptional service while helping to invest in the communities we work in.

With our building maintenance solutions, we offer:

  • Professionally managed partnerships to serve your unique needs
  • Exceptional levels of expertise and attention to customer service
  • The ability to reshape services to deliver planned rather than emergency repairs
  • A combination of market leading technology and great personal service
  • A commitment to community development and improvement

Our Housing Maintenance Services

Responsive Repairs

Proactive housing maintenance, not reactive

  • Innovative
  • Reliable
  • Experienced

Mears was established to provide repairs and maintenance services to housing associations and local authorities, essentially responding to emergencies. But we take a proactive approach to what is essentially a reactive service. Our planned housing maintenance approach ensures we have the right van stocks, plus trained and available staff.

We don’t believe in sticking-plaster solutions but instead aim to provide first-time fixes that last. As a leading building maintenance service, we deliver high quality repairs with state of the art technology, ensuring all best practices are followed.

To make the most of every visit to a property, we carry out ‘health checks’ on the most likely areas of failure to reduce the number of future call-outs.

Our fully integrated IT systems and bespoke delivery solutions ensure that our clients and their customers receive the highest levels of service. We have a wealth of experience in delivering services through a range of cost models including traditional schedules of rates, price per property and price per void, hybrid and open book arrangements.

Planned Maintenance

Mears delivers a range of planned and cyclical housing maintenance services to meet the needs of all clients.

  • Proactive Partnering
  • A commitment to improving the lives of residents
  • Industry-leading planned asset maintenance services

We currently deliver over 25 Planned Works Contracts, providing high-quality housing maintenance solutions across the UK. Whether we’re replacing your kitchen or rewiring your electrical system, our ISO9001-accredited process is designed to achieve the highest quality standards.

We offer improvements from central heating and boiler installation to roofing repairs and external improvement packages. We’ll even give your home a makeover through our disabled adaptations and cyclical redecoration programmes.

Our in-house team has the expertise needed to deliver various planned programmes from start to finish, from surveying, consultation, housing management, site delivery and compliance. We offer the capability and innovation to manage and deliver planned works safely and compliantly. Our experience shows well, and we make sure your homes do, too.

Gas Servicing

Mears provides top-rated, 3-star gas service and repair solutions.

We are acutely aware of the importance of achieving high access compliance levels and have developed innovative solutions to support this. We install robust appointments systems, link gas servicing to building repairs and develop solutions for hard-to-access properties.

We install robust appointments systems, link gas servicing to building repairs and develop solutions for hard-to-access properties.

Your safety is our priority, not only while we’re working on your property, but for years to come.

Capital & Public Works

Going public

  • Maintenance and repairs
  • Capital works
  • Energy investment solutions
  • Regeneration

Mears offers a holistic approach for public buildings that includes a range of maintenance solutions. Our wealth of experience covers schools, swimming pools, leisure centres, libraries and hospitals. We work with our clients to ensure that disruption is kept to a minimum, such as requesting our public buildings teams to work out of hours or during low peak times.

With an industry-leading Health and Safety record, you can rest easy in the knowledge that public safety is our highest priority.

Regeneration

Bricks and mortar are just the beginning.

Regeneration isn’t simply about building new homes where they’re needed and then removing the old, worn-out ones. There’s much more to it.

Regeneration is about making positive and long-lasting changes that will improve the lives of tenants and their families, which can mean minor updates, major renovations, or complete rebuilds. It also means investing in the well-being of communities by providing employment and training opportunities in neighbourhoods.

Void Property Management with Livin

In 2019 Mears successfully turned 1000 void properties to the lettable standard and variable profit compliance rose from 94% to 95% against a 90% target.

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