Awards & Accreditations

Measuring our success

We want to drive continuous improvement in everything we do. That’s why we seek accreditation from some of the most prestigious organisations who recognise how to drive improvement.
Our awards and accreditations show that we place safety, our colleagues and our customers at the heart of everything we do.

An organisation that promotes a safe working environment

Royal Society for the Prevention of Accidents

Health and safety is paramount to our business. Mears has been recognized by RoSPA with an Order of Distinction for achieving 15 consecutive Gold awards.

An organisation that engages with customers

TPAS Contractor Accreditation

Mears has continuously held the TPAS Contractor accreditation since 2015. It is an independent evidence-based accreditation scheme that assesses and recognises resident engagement arrangements.

An organisation that actively promotes support to Armed Forces Veterans

Armed Forces Covenant - Gold Award

Mears has signed up to the Armed Forces Covenant to demonstrate our commitment to ensure that those who serve or who have served in the armed forces, and their families, are treated fairly.

A great employer

Best Companies

Mears was named in 2020 as one of the Top 25 large businesses to work for in the Sunday Times Best Companies to work for list. Best Companies recognises businesses who take workplace engagement seriously in order to build a happier, healthier workforce.

An organisation that champions Social Mobility

Social Mobility Compact

Department for Business, Innovation and Skills (BIS) introduced the champion tier of the compact in 2014. As a social mobility champion, Mears have made a public commitment to lead the way on improving social mobility.

An organisation that champions Social Mobility

Social Mobility Index

Mears is listed as a top Social Mobility Employer in the Social Mobility Index. The Index is an important bench-marking initiative that ranks Britain's employers on the actions they are taking to ensure they are open to accessing and progressing talent from all backgrounds and it showcases progress towards improving social mobility.

A diverse and inclusive business

Diversity Network Accreditation (DNA)

Achieving DNA is recognition from the Housing Diversity Network, the leading specialist body in the sector, that an organisation has effective leadership and processes in place around Diversity and Inclusion and that they are achieving positive outcomes for employees and customers.

An organisation that delivers quality

Customer Service Excellence

Mears aims to put customers at the heart of everything we do. The Customer Service Excellence accreditation is a practical tool for driving customer-focused change.

An organisation that believes good people make a great business

Investors in People

Mears is proud to have long held the Investors in People standard. Investors in People is the industry standard for people management.

A socially responsible business

FTSE 4 Good

Mears Group is placed in the top 9% of the UKs most socially responsible businesses in the FTSE4Good Index which recognizes excellent environmental, social and governance practices.

Colleagues receive best in class training

ICS TrainingMark

The Institute of Customer Service’s TrainingMark demonstrates that our Customer Excellence Training (Making a Positive Difference) programs meet national standards for customer service, as independently recognised by the ICS.

Delivering excellent customer service

ICS ServiceMark

Mears aims to put customers at the heart of everything we do. The Institute of Customer Service (ICS) Service Mark helps organisations understand how effective their customer service strategy is, and identifies areas for improvement.

Backing our essential workers

ICS - Service with Respect

Mears is proud to support the Institute of Customer Service’s new ‘Service with Respect’ campaign combatting the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.