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Measuring our success
We want to drive continuous improvement in everything we do. That’s why we seek accreditation from some of the most prestigious organisations who recognise how to drive improvement.
Our awards and accreditations show that we place safety, our colleagues and our customers at the heart of everything we do.
Health and safety is paramount to our business. In 2022 Mears Group was awarded the RoSPA Order of Distinction alongside its 21st consecutive Gold award in the internationally renowned Health and Safety Awards run by RoSPA.
Mears has continuously held the Tpas Contractor accreditation since 2015. It is an independent evidence-based accreditation scheme that assesses and recognises resident engagement arrangements.
Mears has signed up to the Armed Forces Covenant to demonstrate our commitment to ensure that those who serve or who have served in the armed forces, and their families, are treated fairly.
Mears was named in 2023 as one of the top large businesses to work for in the UK’s Best Large Companies to Work For list. Best Companies recognises businesses that take workplace engagement seriously in order to build a happier, healthier workforce. Our listing in the top 25 has been maintained for 5 years.
Mears is listed as a top 75 Social Mobility Employer in the Social Mobility Index. The Index is an important benchmarking initiative that ranks Britain’s employers on the actions they are taking to ensure they are open to accessing and progressing talent from all backgrounds and it showcases progress towards improving social mobility.
Mears aims to put customers at the heart of everything we do. The Customer Service Excellence accreditation is a practical tool for driving customer-focused change.
Mears Group is placed in the top 9% of the UK’s most socially responsible businesses in the FTSE4Good Index, which recognises excellent ESG practices.
The Institute of Customer Service’s (ICS) TrainingMark demonstrates that our Customer Excellence Training (Making a Positive Difference) programmes meet national standards for customer service, as independently recognised by the ICS.
Mears aims to put customers at the heart of everything we do. The ICS ServiceMark helps organisations understand how effective their customer service strategy is, and identifies areas for improvement.
Mears is proud to support the ICS’s new ‘Service with Respect’ campaign combatting the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.
The Social Value Management Certificate (SVMC) is a multi-level award for organisations who want to gain best practice processes for social value. In 2022 we were pleased to become the only company in the housing sector to be awarded the Level 2 certificate which focuses on implementation.
We are proud to have signed the EW inclusive Culture Pledge. This demonstrates our commitment to developing an inclusive culture. This supports our ambitions for our new Fairness and Inclusion policy.
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The Diversity Development Standard is a recognised diversity accreditation. It’s both a badge of excellence audited and verified by an independent panel of industry experts. The programme focuses on practical action to achieve a truly diverse workforce. By developing an inclusive culture, in which everyone can flourish, the wellbeing of all staff is supported and maintained.
Best ESG Framework in Customer Experience: The award recognises the our dedication in delivering an ESG customer approach, which puts our customers at the heart of what we do and supports a culture that fully integrates sustainability to raise standards for every resident in the sector.
The Career Transition Partnership (CTP) works to provide service leavers with career pathways and job opportunities as they transition between military and civilian life.