Your home

Working in your home

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

We also work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. We are trusted to provide properties and public housing management for some of the most vulnerable people in the UK on behalf of our partners and through our own landlord business.

We may provide one or more of the following services to your landlord:

  • Day to day responsive repairs
  • Repair work to empty homes
  • Disabled adaptations
  • Home improvement works
  • Planned maintenance
  • Caretaking Services
  • Gas & Electrical Servicing

This section contains useful information on how our field operatives will conduct themselves in and around your home and what action you can take if our standards fall short of your expectations.

Home Improvement Works

These are larger jobs which have been requested by your landlord for us to carry out at your home. They include things like kitchen and bathroom replacements, adaptations and general works.

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Health and Safety

Before any work starts in your home, our operative will explain what works is required and how it may affect you and your home.

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Complaints Process

Mears Group are fully committed to ensuring that all our customers receive the best possible service.

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Responsive Repairs

We carry out over 6,000 repairs each day across the UK. Find out what happens when you book your appointment and what you can expect from us on the day.

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Customer Satisfaction

Customer satisfaction is very important to us at Mears and indicates how we are performing as a business.

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