Our FM service offering

We offer comprehensive services to the public and private sectors. We focus on delivering customer success through the provision of a great service delivered in a sustainable manner.

Female answering door to a male Mears employee.

A collaborative approach

Our collaborative approach with Mears Group PLC means we have the support from our board and access to nationwide supply chains. This allows us to demonstrate experiences and success in key FM areas.

An image of a foodhall seating area

Hard FM

- Planned preventative maintenance
- Reactive maintenance
- Mechanical and electrical services
- Building fabric maintenance
- Building management services
- Utilities management
- Minor works and project management
- Portable appliance testing
- Statutory compliance
- Water hygiene management
- Lifecycle management
- 24/7 Helpdesk
- Fixed wire testing
- Fire fighting and detection systems
- Suppression systems management and testing

Firefighter walking towards a fire truck.

Soft FM

- Cleaning (internal and external)
- Handyperson and caretaking services
- Window cleaning
- Waste management
- Pest control
- Security services
- Reception
- Grounds Maintenance

Asset, Project and Lifecycle Management

Mears FM’s Planned Preventative Maintenance (PPM) regime relies on identifying each asset that has an on-going maintenance requirement.

It is key to helping clients understand the current condition of their estate assets, which enables them to plan the necessary investment to ensure each element of the building performs as intended.

Cleaning and Grounds Maintenance

We provide high quality and sustainable cleaning and grounds maintenance services across our estates with a key focus on ensuring we put our clients and customers first.

We deliver expert services in accordance with the British Institute of Cleaning Science and relevant legislationa We receive inhouse support from our BICSc trainers a We create an attractive and safe space for everyone, all year rounda We help to meet our client’s ambitious sustainability goals

Electrical Compliance

Mears FM provide a 24/7 responsive repairs and property maintenance service for our clients which includes electrical installations, EPC testing, EICRs and electrical power generation installations.

These works include but are not limited to:  Inspections and testing, Carrying out tests to the required legislation, Issuing test reports and certificates, Providing repair details and quotations, Using an agreed cost limit process,  Informing of any dangerous installations and making them safe, Fire detection radio-linked upgrades including the installation of smoke, heat and carbon monoxide detectors.

Water Compliance

Mears FM is Legionella Control Association (LCA), British Institute of Water and IWFM accredited and provide water management services in line with ACoP L8 standards. We pride ourselves at being fore-runners in technological innovations to ever improve efficiency and contract performance with inhouse expertise. Some examples include: Remote monitoring systems, Internet of Things (IoT) devices Data Analytics, Virtual Site Inspections, UV filtration systems, Auto-flush systems

A Mears van parked outside a building.

Effective Contract ManAgement

We utilise skilled and experienced people with a can-do attitude to develop and deliver flexible solutions that meet our client’s needs. Our managers are highly trained including: IOSH Managing Safely, SMSTS, project management training, trade specific training

Social Value

In 2023 we delivered a net social value of £6.6 million across our FM services and wider community with key highlights in:

Case Studies

The flagship contracts within Mears FM are our PFI Schools contracts in the Highlands and West Lothian where we provide Total FM services to nine Primary and eight Academy schools across the region. We have successfully delivered these contracts for over 15 and 20 years respectively, where service scrutiny and success are stringently measured against robust KPIs and a successful partnered approach.

Delivering facilities management for the Defence Infrastructure Organisation

Mears FM provides services to two Defence Estates (DE) sites spread over five separate locations in Bristol and Portsmouth. The stock, maintained by Mears, includes over 317 homes and communal buildings.

Helping schools in Scotland become net zero

Helping schools in Scotland become net zero. We worked in partnership with Alpha Highlands to reduce CO2 levels by 252 tonnes in 2023.

Cleaning and grounds maintenance for Notting Hill Genesis

Mears FM delivers cleaning and grounds maintenance services for Notting Hill Genesis (NHG), which covers over 300 sites in North and East London.

Blue Light Contract: Avon Fire and Rescue

We provide Mechanical & Electrical (M&E) planned maintenance, compliance assurance and testing, response repairs, and improvement projects/quoted works across all Avon Fire Authority owned sites.

Partnership with the University of Cambridge

This is a significant contract within one of the most high-profile academic developments in the United Kingdom which has evolved since we took the contract on in 2016.

Delivering cost-effective services within the healthcare industry

Mears FM secure Kent and Medway Social Care Partnership and Kent Community Health NHS Foundation Trust contracts which sees us deliver cost-effective services within the healthcare industry.

Mears and St Andrews Community Hospital - Delivering During a Pandemic

Mears delivers facilities management (FM) services for NHS Fife at St. Andrews Community Hospital. As part of the 30 year contract, a state-of-the-art primary care facility: St Andrews Community Hospital, was completed in 2009.

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Our awards and accreditations: