Case Studies

Mars Ltd Office Support Service

Mears and Mars Ltd: providing a first class customer experience

Our partnership with Mars Ltd is based on customer service excellence and designed to take the day to day burden of office services away from our client to allow them to focus on their priorities.

All our staff undertake extensive customer service training to ensure a high class service is delivered as standard every day on site.

Mears are holders of Customer Service Excellence and Investors in People accreditation and training is at the heart of our contract. We utilise our internal training division to provide contract specific customer care modules and continuous toolbox talks.

Nature of the Service

  • Reception services
  • Concierge services
  • Post room services
  • Administartion support
  • Helpdesk and main switchboard operation
  • Meeting room management
  • Meeting room setup services
  • Customer service excellence
  • Conference / training centre management
  • Frontline AV support
  • IT hardware management
  • Reprographics
  • Space planning
  • Mobile phone account management

We provide a professional service that allows our client to proceed with their day job while we ensure office functions run smoothly.