Mears Care, which provides home care and support services to over 150 people living in Basildon have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of over 150 care workers providing home care services to people of all ages and abilities. CQC judged the team on five areas; care and welfare of people who use services, consent to care and treatment, supporting workers, safeguarding, assessing and monitoring the quality of service provision and requirements relating to workers. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with over 40 people who use Mears Care's services and reported that people were treated with respect and were given choices about how their care was delivered. One person said "They absolutely respect my privacy, dignity and independence, they really care." Another person commented 'the carers are first class, if there is a little thing I want doing, they do it, I feel they are friends."
Rita Banham, Manager of Mears Basildon said; 'We are delighted to have passed CQC's assessment with full marks. We always respect people, their beliefs, preferences and individual needs, the CQC report reflects the hard work of all our care workers.'