Mears Care, which provides home care and support services to over 185 people living in Greenwich have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of over 70 care workers providing home care services to people of all ages and abilities. CQC judged the team on five areas; care and welfare of people who use services, respecting and involving people who use services, complaints, safeguarding, management of medicines and requirements relating to workers. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service and reported that people were treated with respect and were given choices about how their care was delivered. One person said 'the staff are quick to come when I call and always do anything I ask of them". A relative commented "staff are excellent and very respectful.'
Carol Pusey, Manager of Mears Greenwich said; 'We are delighted to have passed CQC's assessment with full marks. We always respect people as individuals and ensure the service reflects each person's specific needs'