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Impromptu inspection passed in Ashford

Impromptu inspection passed in Ashford

Mears Care, which provides home care and support services to over 100 people living in Ashford have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.

In an unannounced, routine inspection the CQC assessed the local team of over 40 care workers providing home care services and supported living to people of all ages and abilities. The CQC visit focused on five of the essential standards; care and welfare of people who use services, respecting and involving people who use the service, management of medicines, assessing and monitoring the quality of service provision and supporting workers. The CQC awarded Mears with full marks in each of these categories.

The CQC spoke with people who use Mears Care's services and reported that people were respected, their independence was encouraged and that they were satisfied with the service. One person the CQC spoke with said 'They are extremely experienced and
very caring' another commented 'I am very pleased with it and it suits me completely.'

Dawn White Manager of Mears , Ashford said; 'Impromptu inspections mean inspectors see organisations for what they really are, we work hard every day to ensure we deliver the highest quality of care services to all of our customers and passing this assessment with full marks is testament to that.'