Mears Care, who provide home care and support services to over 300 people living in Liverpool have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 87 care workers providing care services to people of all ages and abilities including; supported living, home care and helping people get home from hospital. CQC judged the team on five areas; consent to care and treatment, care and welfare of people who use services, management of medicines, requirements relating to workers and assessing and monitoring the quality of service provision. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service with one person stating; "I look forward to them coming, they are excellent ", and another said "They are all brilliant, they really look after me".
People and relatives that the CQC spoke to said they were; "treated respectfully and given support to have their say in how they wanted to be helped and were supported to do the things they wanted to do."
Paul Cooper, Manager of Mears Liverpool said; ''The team work really hard to provide the best possible care and support. We are delighted that the CQC has recognised what we do and has awarded us top marks."