Mears Care, which provides home care and support services to over 140 people living in St Neots have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England. In an unannounced, routine inspection the CQC assessed the local team of over 60 care workers providing home care services and supported living to people of all ages and abilities.
CQC judged the team on five areas;
- care and welfare of people who use services
- respecting and involving people who use the service
- safeguarding service users from abuse
- assessing and monitoring the quality of service provision
- requirements relating to workers.
The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who use Mears' care services and reported that all spoke very highly of the service that they or their relative received. People said that staff understood their care and support needs and were polite and helpful. One person the CQC spoke with said service they received was: "Excellent". Another person said "Staff are always respectful".
Katie Anne Arlow, Manager of Mears , St Neots said; We work hard to ensure we deliver the highest quality of care services to all of our customers, passing this assessment with full marks is testament to that hard work.