Mears Care, which provides home care and support services to over 80 people living in Manchester have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 22 care workers providing home care services to people of all ages and abilities. CQC judged the team on five areas; care and welfare of people who use services, assessing and monitoring the quality of service, safeguarding, management of medicines and supporting workers. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service and their relatives with one person saying carers are 'really good, really excellent, definitely recommend them. Any issues, the girls in the office are really great." Another commented '"They treat me very well, I would be lost without them. They make sure I take my medication".
Staff the CQC spoke with all said they felt valued and supported by Mears with one member of staff commenting "We are very well supported, managers are always available and listen to what we have to say. They are a good team and standards are high.'
Alison Pressler, Manager of Mears Manchester said; ''We are very pleased that the CQC have recognised the team's hard work in delivering high quality care to the local community."