Mears Care Ashford which delivers home care and support to 150 older and disabled people across Ashford, Tenterden and nearby villages, has passed an unannounced inspection by the Care Quality Commission (CQC) with full marks.
The routine assessment scrutinises records of people who use the service, talking with them and their families to investigate the quality of service delivered. Alongside this, the CQC spoke to staff at Mears Care to evaluate their processes and skills against the essential standards.
Service users commented that they were 'treated with respect by staff 'and one relative said they were 'very happy, cannot fault anything or any one of the staff'. Another commented that the staff at Mears Care provided 'Care that couldn't be better'.
Mears passed all areas of the inspection including the care and welfare of service users, cleanliness and infection control, complaints and recruitment.
The CQC found that customers are happy with the care and support provided by Mears, and that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.
Branch Manager Kelly Shorter said "We have 41 care workers in who all work very hard to provide the best possible standard of care to our service users. We are delighted that we met all standards during our CQC inspection and are that our service users have provided such great feedback about our service".