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Mears Care Birmingham awarded full marks

Mears, a leading provider of home care and support services to over 120 people living in Birmingham has been awarded full marks by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.In a routine inspection, the CQC assessed the local team of over 35 care workers providing home care services, rehabilitation care and supported living to people of all ages and abilities and found that they were providing a high level of individual care. The inspectors focused on five of the essential standards and found that people were happy with the care they received. Mears is providing care to meet the personal, emotional and healthcare needs of people who use the service.Mears received full marks in five essential standards categories. It was noted that staff respected people’s wishes and supported them in their chosen leisure pursuits. They also receive good quality support that was responsive to their changing needs. The inspectors highlighted that people could be sure of receiving good, consistent support to promote their welfare.One person who used the service said that staff were "respectful and very thoughtful."The report found that Mears has a high level of health and safety standards and ensures the welfare of people who receive care. There are systems in place to assess and monitor the quality of service provision and deal with feedback.Another service user said: “They are friendly more than polite, because we’ve known each other a long time.”The inspectors found that people are supported by highly skilled and knowledgeable staff who receive ongoing training and support from Mears. Service users and their families were interviewed and provided overwhelmingly positive feedback about the level and quality of home care they received.Sahdia Rashid, Manager of Mears Care Birmingham, said: “Our care workers work so hard in our community to ensure the highest quality of care for people in Birmingham. Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with flying colours, which is a testament to our staff.”


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