Mears Care Kirklees which delivers home care and support to 240 older and disabled people throughout West Yorkshire has passed an unannounced inspection by the Care Quality Commission (CQC) with full marks.
The routine assessment scrutinises records of people who use the service, talking with them and their families to investigate the quality of service delivered. Alongside this, the CQC spoke to staff at Mears Care to question their processes and skills against the essential standards.
Comments from service users who were interviewed included "They (Mears) always turn up, even in bad weather", and "They always treat me well, they're marvellous, they really are all fantastic".
Mears passed all areas of the inspection including the care and welfare of service users, cleanliness and infection control, complaints and recruitment.
The CQC found that customers are happy with the care and support provided by Mears, and that staff are kind and respectful of privacy and dignity.
Local Manager Linda Brunt said "We have 64 care workers in Kirklees who all work incredibly hard to provide the best possible service to older residents. We are really delighted that the CQC has recognised our hard work".