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Mears Care Peterborough passes CQC inspection

Mears, a leading provider of home care and support services to over 50 people living in The Spinney, Peterborough has been awarded full marks by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.In a routine inspection, the CQC assessed the local team of 28 care workers providing home care services to people at The Spinney and found that they were providing a high level of individual care. The inspectors focused on five of the essential standards and found that people were happy with the care they received. Mears is providing care to meet the personal, emotional and healthcare needs of people who use the service.Mears received full marks in five essential standards categories. It was noted that staff were providing consistent and respectful support, clients felt able to make choices and changes to their care when required. They could be sure of receiving good, consistent support to promote their welfare and are involved in creating their own care plans. Additionally relatives were involved in reviewing the care and support needs of their loved ones.One person who used the service said: "The carers are always respectful when providing care to me.”The report found that Mears has systems in place to assess and monitor the quality of service provision and deal with feedback. Quality assurance systems and records clearly identified any shortfalls which were addressed promptly.One family member said: "The carers are brilliant with my family member and I feel that they are in safe hands". The inspectors found that people are supported by highly skilled and knowledgeable staff who receive ongoing training and support from Mears. Service users and their families were interviewed and provided overwhelmingly positive feedback about the level and quality of home care they received.Michelle Forbes, Manager of Mears Care The Spinney, said: “Our care workers work so hard in our community to ensure the highest quality of care for people at The Spinney. Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with flying colours, which is a testament to our staff.” For further information about home care, rehabilitation and supporting living services visit or call 0800 121 6525.


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