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Mears Care Stoke-on-Trent passes CQC inspection

Mears, a leading provider of home care and support services to 100 people living in Stoke-on-Trent has been awarded full marks by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.In a routine unannounced inspection, the CQC assessed the local team of 40 care workers providing home care services to people in Stoke-on-Trent and found that they were providing a high level of individual care. The inspectors focused on five of the essential standards and found that people were highly satisfied with the care they received. Mears is providing care to meet the personal, emotional and healthcare needs of people who use the service.Mears received full marks in five essential standards categories. It was noted that staff were providing consistent and respectful support, service users felt able to make choices and changes to their care when required. They could be sure of receiving good, consistent support to promote their welfare and are involved in creating their own care plans. Additionally relatives were involved in reviewing the care and support needs of their loved ones.One person who used the service said: "The staff really care, nothing is too much trouble.”The report found that Mears has systems in place to assess and monitor the quality of service provision and deal with feedback. Quality assurance systems and records clearly identified any shortfalls which were addressed promptly.A member of staff said: "We have 100% support from managers and colleagues. Managers are so approachable we can say if we have any concerns.”The inspectors found that people are supported by highly skilled and knowledgeable staff who receive ongoing training and support from Mears. Service users and their families were interviewed and provided overwhelmingly positive feedback about the level and quality of home care they received.Sally Moss, Regional Manager of Mears Care Stoke-on-Trent, said: “Our care workers work so hard in our community to ensure the highest quality of care for people in Stoke-on-Trent. Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with flying colours, which is a testament to our staff.” For further information about home care, rehabilitation and supporting living services visit or call 0800 121 6525.


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