Mears, a leading provider of home care and support services to 155 people living in Sunderland has been awarded full marks by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.In a routine inspection, the CQC assessed the local team of 80 care workers providing home care services to people in Sunderland and found that they were providing a high level of individual care. The inspectors focused on five of the essential standards and found that people were happy with the care they received. Mears is providing care where service users’ dignity, privacy and independence had been taken into consideration.Mears received full marks in five essential standards categories. It was noted that staff were providing consistent and respectful support, clients felt able to make choices and changes to their care when required. They could be sure of receiving good, consistent support to promote their welfare and are involved in creating their own care plans. Additionally relatives were involved in reviewing the care and support needs of their loved ones.One person who used the service said: "all the care workers are very helpful and have time for a chat whenever I feel a bit down.”The report found that Mears has systems in place to assess and monitor the quality of service provision and deal with feedback. Quality assurance systems and records clearly identified any shortfalls which were addressed promptly.Another service user said: "I sorted out my own care plan with Mears Care. We sat down and chatted it through.”The inspectors found that people are supported by highly skilled and knowledgeable staff who receive ongoing training and support from Mears. Service users and their families were interviewed and provided overwhelmingly positive feedback about the level and quality of home care they received.Jackie Guncan, Manager of Mears Care Sunderland, said: “Our care workers work so hard in our community to ensure the highest quality of care for people in Sunderland. Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with flying colours, which is a testament to our staff.” For further information about home care, rehabilitation and supporting living services click here.