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Mears Care Wallsend passes care inspection with flying colours

Mears, a leading provider of home care and support services to over 300 people living in Wallsend and North Shields has been awarded full marks by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.In a routine inspection, the CQC assessed the local team of over 100 care workers providing home care services, rehabilitation care and supported living to people of all ages and abilities and found that they were providing a high level of individual care. The inspectors focused on five of the essential standards and found that people were happy with the care they received. Mears is providing care to meet the personal, emotional and healthcare needs of people who use the service.Mears received full marks in five essential standards categories. It was noted that staff respected people’s wishes and clients felt safe and well cared for. They also receive good quality support that was responsive to their changing needs. People could be sure of receiving good, consistent support to promote their welfare and are involved in creating their own care plans.One person who used the service said: "They do everything they should do. The carers are brilliant."The report found that Mears has systems in place to assess and monitor the quality of service provision and deal with feedback. Quality assurance systems and records clearly identified any shortfalls which were addressed promptly.Another service user said: “Everyone has always been kind to me.”The inspectors found that people are supported by highly skilled and knowledgeable staff who receive ongoing training and support from Mears. Service users and their families were interviewed and provided overwhelmingly positive feedback about the level and quality of home care they received.Kelly Rickelton, Manager of Mears Care Wallsend, said: “Our care workers work so hard in our community to ensure the highest quality of care for people in Wallsend and North Shields. Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with flying colours, which is a testament to our staff.”


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