The award recognises the organisation's dedication in delivering an ESG customer approach, which puts our customers at the heart of what we do and supports a culture that fully integrates sustainability to raise standards for every resident in the sector. Through this strategy we focus on our transition to net zero by decarbonising homes and reducing emissions, making a positive difference by delivering great service and treating everyone fairly, and running our business in the most ethical and transparent way.
Our ESG framework is designed to help us deliver a customer experience that is both sustainable and ethical. Demonstrating the great work Mears Group delivers through social value, decarbonisation of homes and customer engagement and scrutiny, were key elements to our approach to the award submission.
Gary Jackson, Group Director of Communications and Customer Success, said:
I would like to thank all colleagues for the part they play in delivering against our approach to ESG and customer experience, which really does make a positive difference to people and communities every day.
Tracey Lyth, Group Head of ESG, added:
We are absolutely thrilled to receive the award in the category of ESG, which is the first year it has been included as a category at the CX awards. This demonstrates the importance businesses are placing on using ESG to deliver a more socially responsible customer experience.