The Board was established in 2020 to scrutinise, support and hold Mears to account as it sought seeks to raise service standards for its customers and continuously improve its customer service standards.
Chaired by Terrie Alafat CBE, the Board operates independently of the business, with expert support from the Centre for Governance and Scrutiny (CfGS) providing an additional layer of assurance.
The latest annual report outlines details of the work undertaken by the Board during the last year, together with the recommendations it made, and the priorities it has set for 2022/23. As part of Mears’ commitment to transparency, the report is publicly available and will be considered by the PLC Board and Executive team.
In welcoming publication of the report, CfGS Chief Executive, Andy Fry OBE explained:
In my view, the model that’s been adopted by the Mears Scrutiny Board is a clear example of good practice, which is beginning to have real impact. I look forward to working alongside Board members during, what I’m sure will be, another productive year.
Board Chair, Terrie Alafat CBE said:
Despite another challenging year, I am proud of what the Board has achieved and the way it has evolved. I am confident that we have made a positive difference to Mears and the customers they it serves across the country.
During 2022/23, there are plans to evolve further by strengthening the Board and developing the expertise of members. We will also be focusing on some new areas of work, as well as checking-back to ensure our previous work is delivering the results and impact we intended.
A copy of the Annual Report can be found here