Mears was recognised in the category – ‘Customers at the Heart of Everything’ for our ‘Your Voice’ initiative, a sector-leading approach to customer involvement that sets the highest standards of customer engagement across the Group and goes way beyond white paper recommendations and what anyone else in sector is doing.
For Mears to create an exceptional customer experience, it is crucial that we continuously listen to customer feedback and ensure that we have a robust, consistent, and forward-thinking approach to collecting customer insight.
A key aim of the‘Your Voice’ project was to deliver a strategic link with the PLC board and other senior-level governance mechanisms. The independent Chair of the Scrutiny Board regularly attends PLC board meetings.
‘Your Voice’ is made up of three main components: Mears Customer Scrutiny Board, Mears Customer Forums and Mears Online Customer Network.
Mears Group Director of Marketing Communications and Customer Success, Gary Jackson, said:
“We are delighted to be recognised for our new approach that truly puts customers front and centre of everything we do. We want to thank all our colleagues and key stakeholders who have given us incredible support to make this initiative a great success.
As a result of Your Voice, we can make more informed business decisions and drive continuous service improvement. We are certain the impact of the Your Voice initiative will only grow further and significantly play a part in helping us achieve our objective to be the sector leader in customer service.
From everyone at Mears, we would like to congratulate the team and wish them the very best of luck for the awards ceremony in October.
If you would like to find out more about ‘You Voice’ or indeed join our Online Resident Network,please contact firstname.lastname@example.org