Mears Care, which provide home care and support services to over 230 people living in Richmond have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 86 care workers providing care services to people of all ages and abilities including; supported living, home care and helping people get home from hospital. CQC judged the team on five areas; care and welfare of people who use services, records, staffing and supporting workers. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with eleven people who use Mears Care's services, including relatives. People said they were treated with dignity and respect. One relative commented "the plus side is that the carers enable my mother to stay in her home, this is a massive plus." Another commented "I like my carers" and "my carer is really good, very polite."
Kash Anis, Manager of Mears Care Richmond said; ''The team work really hard to provide the best possible care and support every day. We are delighted that the CQC has recognised what we do and has awarded us full marks."