Mears Care, which provides home care and support services to over 200 people living in Sutton have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.In an unannounced, routine inspection the CQC assessed the local team of 112 care workers providing care services to people of all ages and abilities including home care and helping people get home from hospital. CQC judged the team on five areas; care and welfare of people who use services, respecting and involving people who use services, safeguarding, assessing and monitoring the quality of service, complaints and requirements relating to workers.The CQC awarded Mears with full marks in each of these categories.The CQC spoke with people who used the service and reported that customers were treated with respect and their views were taken into account in the way the service was provided. One relative commented 'Mum has confidence in the carers', another added 'Staff treat me with dignity, they ask me what I want and they do what I want".Beverley Stedman, Manager of Mears Sutton said; "We pride ourselves on the quality care we provide and always deliver a personalised service, we are delighted that this shone through to the CQC."
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