Mears Care, who provide home care and support services to over 300 people living in Cambridge have just been awarded full marks by the Care Quality Commission (CQC) the body that inspects and regulates care services in England.
In an unannounced, routine inspection the CQC assessed the local team of 100 care workers providing home care, rehabilitation and supported living services. The CQC judged the team on five areas; respecting and involving people who use services, care and welfare, safeguarding people, staffing and assessing and monitoring the quality of service provision. The CQC awarded Mears with full marks in each of these categories.
The CQC spoke with people who used the service with one person stating; "Staff understand my husband's Parkinson's disease and know he struggles to move and speak". Another reported, "I really trust the carers I've got and that's so important to me. They know how to look after me". "They (Mears) do anything I ask and are very patient".
Paul Desborough, Branch manager said; 'We are delighted that the CQC has recognised the hard work and dedication of the local team.'